Email containing B/L syntax error
Contents
What to do when I receive such an e-mail?
This page was created to help you to correct a B/L syntax error.
For each point in the following list, there is a link to the corresponding page in the online documentation. We hope that this information will help to solve the error.
Please check the following issues / error causes in the concerned position in CargoSoft or the master data:
Container number is missing in the goods description.
→ Page in OnlineDocumentation: FCL - record data for B/L
→ Page in OnlineDocumentation: Container tab - ZAPP fields
Formatting errors can also cause this message.
This can occur if a file is copied directly from another file (e-mail, PDF, Excel, etc.) and pasted into the address or goods description in CargoSoft.
These include special characters and spaces as well as line breaks that are not directly visible.
As a solution we recommend retyping the goods description manually to avoid formatting errors.
The specified systemic field length is exceeded by a line break, for example. The field length can be identified by pressing the key combination ctrl + shift + 7 when clicking in the corresponding field.
Dangerous goods shipments: the UN number is interchanged with the IMDG code.
→ Page in OnlineDocumentation: Hazardous goods data for Dakosy ZAPP
The flashpoint is not recorded in four digits.
Correctly: +001 (e.g.)
If 0, +000 must be entered.
→ Page in OnlineDocumentation: Hazardous goods data for Dakosy ZAPP
Decimal figures must be rounded accordingly.
(e.g.) -2.5 degrees must be recorded with -003 according to DAKOSY.
→ Page in OnlineDocumentation: Hazardous goods data for Dakosy ZAPP
The content regarding the first and second level is not correctly entered.
First level: ONLY Container number, quantity 1, packaging code
Second level: Marks, quantity packages, packaging code package, description, weight
→ Page in OnlineDocumentation: Goods description B/L
→ Page in OnlineDocumentation: FCL - record data for B/L
→ Page in OnlineDocumentation: Buttons to move levels in the goods description
The Consolidation tab may be activated, but without the entry of house files.
→ Page in OnlineDocumentation: Consolidation tab Seafreight
The B/L is sent as 'containerised' ('container in container').
This happens if house files have been created and a container has been stored in it.
→ Page in OnlineDocumentation: Consolidation tab Seafreight
An additional reason for the syntax error is the lack of contact data (telephone, fax, email) of the sending user in the employees' master data.
→ Page in OnlineDocumentation: Employees in ADMIN
Inform your administrator if necessary.
Further procedure
If you still receive an error message after retransmitting the B/L, please create a ticket via our ticket portal: https://support.cargosoft.de.
If you provide the following information, our Service Desk can help you as quickly as possible:
Reference to B/L syntax error (incl. e-mail)
Information of the file number concerned
Mention the items you have checked which are listed on this website.
Name and phone number