Authorization object: FAKEINREKLAMATION

COMPANY → FINANCIAL INTERFACE → Voucher types tab

Outgoing invoices to creditors must be permitted:

To do this, make a corresponding entry in the Outgoing invoice to Creditors field in the Voucher types tab.

ADMIN → CS ADMIN → CS CODES → Field Type

1 .Setting

An invoicing type for complaint vouchers with type = [FRT] must exist .

2. Setting

Record a mark for complaints with type [KZR] in the field Type.

Record the following entries in the fields Code and Name

• J = Completed
• N = Not necessary
• O = Outstanding (still to claim)

→ The entries are dislayed in a dropdown list named Complaint required? in the voucher items (ER).

3. Setting

Record a Reason for complaint in the field Type with type = [RKG].

• The codes and description may be freely selected.

• The text must not exceed 50 characters since this field in the invoice has a limit of 50 characters.

ADMIN → INVOICE LAYOUT

You need a layout for complaint vouchers in ADMIN → INVOICE LAYOUT.
 The Invoice type SPERG has to be selected from the dropdown list.

COMPANY→ INVOICING→ Settings tab

The same invoice type must also be setted in the Settings tab → Field Invoice type complaint.

COMPANY → INVOICING → Incoming invoice tab

1 .Setting

Click the checkbox [Show mark Complaint is required] to activate the field in the order.

→ If this checkbox has been activated, the new column [Complaint required?] will be added to the incoming invoice next to the field [OK Conformity].

2. Setting

Click the checkbox [Enter reference no. for service provider] to activate a new field in the order.

→ A Reference no. service provider column to the right of the Complaint required? column will be added to the incoming invoice.